<p>Below FAQ are some common concerns of our clients before purchasing the theme.
<br> If you have other questions, please just send it to <a href="mailto:example@domain.com" style="text-decoration: underline;">support@helloanimecases.com</a>.</p>
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Definitely. Our phone cases are a precision fit for your device.
Our anime phone cases can generally be cleaned with mild soap and water, then air dried or gently dried with paper towels.
They can! We offer a wide range of cell phone cases in many different materials, we have frosted, metal, holster, silicone, TPU, PC, ABS. In our experience all cases will protect your phone from normal wear and tear.
The easiest way to remove the protective phone case is to peel off the case outer layer first. Walk around the device until the entire outer layer is disconnected.
Definitely！Love our designs, but we don't offer a case for your style of phone? Have something completely unique in mind? We do custom cases!
Please note that custom cases are on a case-by-case basis. Email us at support@helloanimecases.com to see what we can do for you!
We recommend that you contact USPS first with your tracking number and then contact our customer service department and let us know what they have to say.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
For your convenience, HelloAnimeCases offers a variety of delivery options, including affordable standard delivery through UPS Mail Innovations.
The following are estimated delivery times.
United States
Fast shipping within 3-7 days
Canada
Standard secure shipping and insurance takes 5-10 business days
Australia and New Zealand
5-15 business days for standard secure shipping and insurance
United Kingdom and Europe
Standard Secure Shipping and Insurance takes 5 - 15 business days
Other Countries
5 - 15 working days for standard secure delivery and insurance
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Yes. Once the order has been shipped, you will receive an email with your tracking information.
In general, for products in our US warehouse, our products usually arrive within 2-6 business days of receiving your order. However, our products sell out quickly due to overwhelming demand, so please allow 1-5 business days for production. Most of our orders are shipped using USPS, so your order should arrive within 7 business days of shipment.
For more information, please see our Shipping Policy page
If you have already placed your order online, please be sure to review your order confirmation carefully. If you find any errors, please email us at support@helloanimecases.com immediately within 6 hours of placing your order. Due to our automated system, once an order is submitted online, it is automatically submitted to our fulfillment department. Please note that orders placed more than 6 hours ago cannot be modified and you will need to cancel your existing order and resubmit a new one.
We apologize for the unexpected delay in your order. Below are possible reasons why your order was not processed:
1. The billing address on the order does not match the billing address to which the card statement was mailed
2. Funds are unavailable
3. Lost or incorrect credit card or CVC number
4. For most credit cards, enter the three digits that follow the account number on the back of the card. If you have an American Express card, enter the four-digit number printed on the front of the card above the account number.
5. Incorrect credit card number or expiration date
We accept returns within 30 days of the original purchase date only for products purchased directly from HelloAnimeCases.com. In addition, we support no-excuse returns for a refund within 7 days of receipt.
MagSafe
