Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on our website https://helloanimecases.com. Please read our Terms of Service and this Privacy Policy.

Contact Information

After reading this policy, if you have additional questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by e-mail at support@helloanimecases.com

Collecting Personal Information 

When you visit our website, we automatically collect certain information about your device, web browser, IP address, time zone, and so on. In addition, when you browse our site, we collect information about individual pages, the products you view, the websites and search terms that referred you to our site, and information about how you interact with our site. This information is collected using technologies such as cookies, log files, web beacons, tags, pixels, analytics, server-side tracking, and more.

Additionally, we collect information from you when you sign up to become a member of helloanimecases, subscribe to our mailing lists, make a purchase, etc. This includes your name, contact information (e.g., email, cell phone number, shipping address, billing address, etc.), payment information for refunds and order adjustments, your Facebook or Google profile information when you sign up for an account via Facebook or Google, and Facebook or Google profile information, and other information related to customer surveys and/or offers.

Using Your Personal Information

We need this information to understand your needs and preferences in order to provide you with a better service, and in particular for the following reasons: 

1. Internal Record Keeping

We will use this information to improve our products, services and to deal with disputes. We may periodically use the e-mail address you provide to send you promotional e-mails about new products, special offers and other information that we think you may find interesting and for which you have consented. Occasionally, we may also use your personal information to contact you for market research purposes. We may contact you by email or telephone. We will use this information to customize the website according to your interests.

2. Fulfill Orders

We will use the information collected for the general purpose of fulfilling orders placed through our website. This will include processing your payment information, arranging for shipment, and providing you with an invoice and/or order confirmation. In addition, we will use this information to communicate with you and to protect your order and payment information from potential risks or fraud.

3.Behavioral Advertisements

We will use your personal information for behavioral advertising, including retargeting ads that may be of interest to you using advertising platforms provided by Facebook, Google, Instagram, Pinterest, Linked In, Snapchat, Microsoft and others.

Controlling your personal information

We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so. However, we will use your personal information and share it with third parties (advertising platforms, logistics partners and payment gateways) for order fulfillment and behavioral advertising purposes. If you believe that any information we hold about you is incorrect or incomplete, please email our support team at support@helloanimecases.com. We will promptly correct any information found to be incorrect.

Security and Payment Information

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. We use SSL (Secure Socket Layer technology) secure shopping to protect your information and online transactions. We work with the world's leading payment gateways to make online payments via credit and debit cards, paypal and more. Please note that https://helloanimecases.com and its affiliates will never ask customers to confirm any account or payment details via email, phone or SMS. If you receive any email, phone call or SMS claiming to be from helloanimecases asking you to do so, please do not reply and contact our support team immediately at support@helloanimecases.com

Third Party Services/Links

In general, the third party service providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us. We use Shopify to power our online store. You can learn more about how Shopify uses your personal information by reading Shopify's Privacy Policy. Some third-party service providers (e.g., payment gateways, logistics partners, etc.) have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions. In addition, our store uses Google Analytics, GTM, Facebook Pixels, and server-side tracking to help us understand the number of visits to our store and which pages are being viewed. For these third-party service providers, we recommend that you read their privacy policies so that you are aware of the way these providers handle your personal information. When you click on a link to our store, they may direct you away from our site, over which we have no control. Once you leave our Store's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or the terms and conditions of our website. We are not responsible for the protection and privacy of any information you provide while visiting such websites. You should exercise caution and review the privacy policies of such websites.

Last updated: [2024/10/08]