Refund & Return Policy

Before making a return, refund or exchange, please make sure you have read, understood and accepted the following policy.

30 Days No Reasons Returns and Refunds

If an item does not meet your expectations, you are welcome to return it within 30 days of receipt for a full refund.

Returns

Our policy lasts for 30 days from the date of arrival. Refunds or exchanges cannot be made for items delivered more than 30 days.

We accept returns of products shipped by us, as well as items that are defective due to our error (e.g. wrong item or damaged item). Merchandise must be returned with proof of purchase.

To qualify for a return, the item must be unused and in the same original packaging condition as when you received it. 

Return Fees

All returns due to the quality of the product or wrong products shipped
—–All return shipping fees are fully covered by kintattoo.

Customer returns due to wrong product purchase or other non-quality reasons
—–The customer is required to send the product back within 30 days, and the return shipping cost will be borne by the buyer. Helloanimecases does not restrict the logistics method of sending back.

Several types of merchandise are not returnable:

1. Products that have been used.
2. Without complete accessories.

Other non-returnable items:
Products that affect our resale.

Please note that you must pay for return shipping fees.

HOW DO I RETURN AN ITEM?

Simply send us an email at support@helloanimecases.com with the following information:

• Order number
• Item(s) to be returned
• Condition of the item(s)
• Reason for returning the item

Return Address & Number

Name: HELLO ANIME CASES

Address: Room 2047, No. 19-1, Pedestrian Street, Oriental Culture Park, Yiqiao Town, Xiaoshan District, Hangzhou, Zhejiang, China 311258

Number: + 86 18758098468

We will reply to you within 24 working hours, except for holidays, we are closed on Sundays.

Refunds (if applicable)

• Refund if package lost
• Refund if items damaged
• Refund if no delivery in 30 days

About 3 business days after receiving and inspecting your return, we will send you an email notifying you that we have received your return. We will also notify you if the refund has been approved.

If approved, we will process your refund and automatically refund the amount to your credit card or original payment method within 3 business days.

Delayed or Missing Refunds (if applicable)

If you have not yet received your refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to officially arrive.

Next, contact your bank. Refunds usually take some processing time (2-5 business days).

If you have done all of the above and still have not received your refund, please contact us at support@helloanimecases.com

Canceling Order

You can cancel your order up to 100% within 6 hours of fthe day of purchase and receive a 100% refund.

If you cancel your order within 6 hours to 12 hours, the item is in the process of being released from the warehouse. Cancellations are subject to an administration, processing and transaction fee (30% of the total order value). If you request a cancellation after 12 hours and your item is still in transit, we are unable to process the cancellation for you.

Exchanges (if applicable)

We only replace defective or damaged items. There is no need to send the original product back for an exchange, we will resend you a brand new product. If you would like to exchange it for the same item or another product of the same price, please email support@helloanimecases.com